1- Will I have to pay customs and import charges?

International shipments may face customs/import duties depending on the duty and tax laws for the destination country.
Customs, import duties and other handling charges may apply and are payable by the customer. Please check with the laws of the destination country.
Customs duties and taxes are non-refundable once charged.

2- Does D1RT COUTURE ship to my country?

We are proud to be delivering all over the world, however, there are some countries that are not being covered by our courier partners. You can find on the checkout page itself.

3- How much does delivery cost?

After adding your products, head to the shopping cart and scroll down the page to "Estimate Shipping".
Add the Country, Province and ZIP Code. Shipping Estimate will appear.

4- What do I need to receive my parcel?

Please keep a document that has your name and your ID on it with you at the time of delivery for a faster and seamless delivery experience.

5- Can I change my delivery address after I have placed an order?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971568853538
E-mail: hello@d1rtcouture.com
Instagram: https://www.instagram.com/d1rt.couture/

6- What do I do if my order was delivered to the wrong address?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971568853538
E-mail: hello@d1rtcouture.com
Instagram: https://www.instagram.com/d1rt.couture/

7- Where do I find my Airway Bill (AWB) number?

You can see your Airway Bill (AWB) number by easily going to your order details through My Account. Please keep in mind that the AWB will be available only after your order is dispatched.

1- What payment methods do you accept?

Credit/Debit Card: at D1RT COUTURE, your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encrypted. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide.

For any Inquiries, please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971568853538
E-mail: hello@d1rtcouture.com
Instagram: https://www.instagram.com/d1rt.couture/

2- Are bank details trusted for online payments?

We use encryption standards that secures the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

3- Why has my payment failed?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971568853538
E-mail: hello@d1rtcouture.com
Instagram: https://www.instagram.com/d1rt.couture/

1- How do I care for D1RT COUTURE fabrics?

- Handwash with Care: For our products, we suggest hand washing in cold water with mild detergent. Gently squeeze excess water and lay flat to dry.

- Professional Dry Cleaning: For items adorned with feathers, we highly recommend having they professionally dry cleaned. This will help maintain their quality and ensure longevity.

With proper care, your D1RT Couture piece will continue to exude style and elegance for years to come.

2- Are you ethically and socially conscious?

Yes. D1RT COUTURE is committed to providing fair living wages and working hours to all its employees and workers. We also ensure that we create safe conditions, allow unionisation and use protective equipment. All workers are at the legal age to work and are working at their own free will.

3- Where do your fabrics come from?

D1RT COUTURE fabrics are carefully sourced around the world. We aim to go as sustainable as possible; hence, our Sport Couture Collection is FULLY recycled.

1- How do I log in to my account?

When you open the website, you'll find the My Account icon on the top right corner. Enter your username and password then click on Log In.

2- I forgot my password. What do I do?

To create a new password, click on “Forgot your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.

3- How do I find an order I placed?

Visit "My Account" and you will be able to see a list of your previous orders.

1- How do I collaborate with D1RT COUTURE?

We would love to find some way to work together on this! Please send an e-mail to hello@d1rtcouture.com and we will get back to you at the soonest.

2- How do I place a wholesale order?

Please e-mail us on hello@d1rtcouture.com, specifying where you would like the products to be sold and a rough estimate of how many units you would be interested in. Our team will then consider the proposal and work on the terms.